November 13, 2008 – 2:03 pm
We’ve in the middle of a long recruiting process to fill out the rest of our clinic team. We’ve hired a few faces over the years, and right now I feel like we have our best staff ever, with one position remaining.
There is no more important thing than having the right people. I’ve watched the transition of a single person on or off the roster make a difference of tens of thousands of dollars in a very short time, not to mention the impact on morale and joy in the office. It’s phenomenal. Here are a few tips we’ve learned along the way.
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We’ve discussed scheduling problems in the past, pointing you to a few resources here and there, but we’ve never really provided a comprehensive approach for those scheduled appointments that go off the rails due to patients canceling, rescheduling, or simply not showing up at all.
Here are the exact strategies we’ve put in place over the last few years. If you’ve got something that works in your practice, leave a comment and share it with us.
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Reader W., a naturopath, is facing a staff ultimatum: “I need a raise or I quit.”
What’s the best thing to do?
a) Give In
b) Do nothing/ Call the Bluff
c) Negotiate
d) Accept The Resignation
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October 29, 2006 – 11:09 am
We did a little experiment a while back that I thought was worth sharing.
In the early days of practice, many CAM docs struggle with whether or not to hire someone to answer the phone and take care of other admin tasks. After all, it may not even be ringing, right? Who wants to pile a receptionist salary on top of all that business and education debt?
The truth is, in the very beginning, it’s not a big deal for a lot of practitioners. The problem arises when you start to grow and can’t answer those calls yourself. At this point, many practitioners use the fallback solution of voice mail to save on staffing costs.
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October 5, 2006 – 3:57 pm
Physicians Practice has an article on the importance of the front desk / receptionist position in medical offices, and some tips on how to attract them and keep them.
Almost everything in the article applies just as well to CAM and holistic practitioners - it’s worth a read.
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SoundPractice.Net has a free podcast on finding the right office staff. It caters to the MD crowd, but there are few interesting points in the 20-odd minutes.
Perhaps even better, there are over 100 free podcasts on the same site…
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