January 20, 2010 – 5:00 am
Getting new clients takes time, energy and sometimes money. For all that investment, it’s a shame when they don’t come back. We’ve had a lot of faces through our practice doors over the years, and while we do our best to keep them engaged, we don’t retain everyone. As a result, we’ve got our share of “dead” files in the back room.
This year at our strategic planning day, one of our team members came up a great idea for reactivating some of those old patients. It only takes a few minutes a week, and although we’re just starting out, I think it’s a great plan.
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September 4, 2006 – 4:55 pm
There is a natural progression to starting an alternative health practice. After opening your doors, the first order of business is, of course, to get as many new patients as quickly as possible. Unfortunately, a natural second step in this process is to forget all about these patients once they leave the office. The file goes safely in the cabinet, and the next time it comes out is when the patient takes the initiative to call for an appointment.
Getting your holistic patients to return with regular frequency iswhere you start to reap the rewards of the hard work and expense of attracting new patients to your practice in the first place. It’s where you begin to turn your focus from the external world of prospective patients, to the internal world of the existing patients in your practice.
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August 12, 2006 – 8:03 am
SoundPractice.Net’s latest podcast is on the importance of creating and using systems to manage return visits, and ensuring that test reports, etc. are properly followed up on.
SoundPractice.Net – Podcasts for Medical Practice Management and Health Care Administration
Getting new clients takes time, energy and sometimes money. For all that investment, it’s a shame when they don’t come back. We’ve had a lot of faces through our practice doors over the years, and while we do our best to keep them engaged, we don’t retain everyone. As a result, we’ve got our share of “dead” files in the back room.