“I have some clients who miss appointments without calling. It’s very frustrating. Should I be charging them a fee?”
This one has no clear answer. Ask around, and you’ll get different opinions. Compared with more mainstream medicine, my guess is CAM professionals are less likely to charge for no shows, simply because lack of insurance coverage and a smaller patient base may have made the industry more service-oriented.
I’m in the camp of “no”. I’d rather focus on reducing the number of missed appointments than on charging for them when they happen. It’s a better place to focus your energy.
However you may need to gently remind chronic no-shows…
Related posts:
